As part of government efforts to improve service quality and re-engineer processes University of Bahrain Develops Service for Verifying Documents Issued for External Entities

As part of ongoing government efforts to develop service quality and re-engineer processes, the University of Bahrain has developed a new digital service for “Request to Verify a Document Issued for External Entities,” enabling concerned parties within the Kingdom of Bahrain and abroad—including embassies, institutions, and foreign companies—to verify the authenticity, validity, and conformity of statements, transcripts, and certificates with the official entities, through the National Portal bahrain.bh.

Under this developed service, the processing time for the “Request to Verify a Document Issued for External Entities” has been reduced from two business days to just one business day, the service level agreement has been reduced by a minimum of 25%, and the service information published across all channels has been unified. This contributes to accelerating the processing of requests and improves the efficiency of the service provided.

In this context, Dr. Fuad Mohammed Al-Ansari, President of the University of Bahrain, affirmed that this service is part of the university’s direction toward developing its digital services, which enhances the reliability of the documents it issues and facilitates the verification procedures for external entities with accuracy and speed. Dr. Al-Ansari added that the launch of the service reflects the university’s commitment to strengthening cooperation with local and international institutions and delivering advanced digital services that align with best practices in digital transformation.

Notably, within the framework of ongoing government efforts to develop and re-engineer public services, over 1,300 government services have been documented, translated, and published. Of these, 800 services across various government sectors have undergone development and re-engineering, based on the proposals and feedback received about government services through the national system for suggestions and complaints, “Tawasul,” investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidebooks and service level agreements. This contributes to raising procedural efficiency, improving the quality of services provided, enhancing the beneficiary experience, and supporting the path of government digital transformation.